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  #31  
Old 09-05-2019
MichaelinOz MichaelinOz is offline
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Quote:
Originally Posted by bluebag View Post
You're doing better than me Michael! I also tried via PayPal, but no luck. Have now escalated to PayPal for them to give it a crack and hopefully get my money back. Have ordered same parts the old fashioned way through my local dealer and will collect them early next week.
I've not had any further action since that first response, so have escalated to PayPal.

I get that parts might not be in stock. I get that sometimes a web-site might say it is in stock when it's not (though I think it is misleading, and knowingly so in this case). I get that some parts can take ages to restock (need to wait for production runs etc).

What I don't get is the very poor comms from the shop!
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  #32  
Old 09-05-2019
bluebag bluebag is offline
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Originally Posted by MichaelinOz View Post
What I don't get is the very poor comms from the shop!
I'm with you mate.
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  #33  
Old 19-05-2019
dog botherer dog botherer is offline
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escalated to paypal

North coast powersports have admitted they cannot supply the item, but are refusing to refund my money. I also have escalated my claim to paypal for a refund after several emails and stalling tactics by NCP.

Probably great when they actually send the item, but dispute management is extremely poor
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  #34  
Old 19-05-2019
Motoxfox Motoxfox is offline
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DogBotherer at the recent KTM 790 launch in Brisbane (14/5/19) I happened to find myself speaking to Stefan Appelgren ( Nat Parts Acc Mangr) and despite my twice reinforcing that it would seem really poor for the brand to allow a dealer act in this manner over an extended period of time.
I can say that KTM are aware of the dealers activity. their response was not what I thought was really what would of been expected.
Why not make contact with KTM Aust or Even the corporate HO of AHG Ltd the stock market listed parent company of KTM Aust.
There's also ACCC, State Fair Trading - Qld or NSW?

Has this dealer still got a physical shop in Lismore open atm?
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  #35  
Old 19-05-2019
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normanator27 normanator27 is offline
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Quote:
Originally Posted by Motoxfox View Post
DogBotherer at the recent KTM 790 launch in Brisbane (14/5/19) I happened to find myself speaking to Stefan Appelgren ( Nat Parts Acc Mangr) and despite my twice reinforcing that it would seem really poor for the brand to allow a dealer act in this manner over an extended period of time.
I can say that KTM are aware of the dealers activity. their response was not what I thought was really what would of been expected.
Why not make contact with KTM Aust or Even the corporate HO of AHG Ltd the stock market listed parent company of KTM Aust.
There's also ACCC, State Fair Trading - Qld or NSW?

Has this dealer still got a physical shop in Lismore open atm?
Yes
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  #36  
Old 19-05-2019
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OldManRiver OldManRiver is offline
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Originally Posted by Motoxfox View Post
I can say that KTM are aware of the dealers activity. their response was not what I thought was really what would of been expected.
Let me guess - they back him to the hilt.
KTM - hell of a bike - ordinary company.
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  #37  
Old 20-05-2019
MichaelinOz MichaelinOz is offline
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Originally Posted by MichaelinOz View Post
I've not had any further action since that first response, so have escalated to PayPal.
My PayPal case was closed in my favour, and a refund provided by PayPal. In the email from PayPal they said "We've decided to close this case in your favour since we didn't receive any response from your seller with the required timeframe."
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  #38  
Old 20-05-2019
dog botherer dog botherer is offline
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Does Paypal levy any sort of penalty to a vendor who has repeated strikes?
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  #39  
Old 21-05-2019
Nutty Nutty is offline
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I can get some gentlemen from the Gold Coast to ride over there on their HDs and convince them to pay out...
Still reckon my solution was the most efficient...
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  #40  
Old 13-08-2019
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BUgger - I wish I saw this first before ordering - KTM parts went offline just after i placed an order.

no response - will do the PayPal escalation
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